Terms of service

Welcome to Xoravessa. The terms “we,” “us,” and “our” refer to Xoravessa, which operates www.xoravessa.com, including its related content, features, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology that enables us to offer the Services.

These Terms of Service govern your use of the Services and purchases from our store. Please read them carefully before placing an order. By using the Services or submitting an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the Services or place an order.

Nothing in these Terms limits any consumer rights, statutory warranties, or other protections that cannot lawfully be excluded or restricted.

1. Eligibility and Account Information

To place an order, you must be legally able to enter into a binding contract under the laws that apply to you.

You agree to provide accurate, current, and complete information, including your contact details, billing information, and shipping address.

If you create an account, you are responsible for taking reasonable steps to protect your login credentials. Please notify us promptly if you suspect unauthorized access.

You may not impersonate another person, use payment details without authorization, or transfer your account to another person without our permission.

2. Products and Product Information

We aim to provide accurate product descriptions, images, prices, and availability information.

Colors and appearance may vary slightly depending on your screen and device settings. Sizing and fit may vary between styles. Please review the individual product description, measurements, and fit information before purchasing.

These variations do not excuse supplying an item that is defective, incorrect, or materially different from its description.

We may update product listings, discontinue products, or apply reasonable quantity limits. Changes to listings do not automatically alter the terms of an order we have already accepted.

3. Orders and Acceptance

Submitting an order is an offer to purchase the selected products at the total shown at checkout.

An automated order confirmation acknowledges receipt of your order. It does not by itself confirm that the order has been accepted or shipped. Acceptance occurs when we send a shipping confirmation or otherwise expressly confirm acceptance.

We may decline or cancel an order for a legitimate reason, including:

• Unavailable inventory.
• Failed payment authorization.
• Suspected fraud or unauthorized payment.
• An address we cannot service.
• A material pricing or listing error.
• A legal restriction affecting the transaction.

If an issue affects your order, we will contact you using the information provided at checkout. We will not substitute a materially different product or increase the agreed price without your consent.

If we cancel an order after collecting payment, we will refund the amount paid for the canceled items and any associated refundable charges. If we cancel the entire order, we will refund the full amount collected.

4. Prices, Payments, and Promotions

Unless another currency is clearly displayed, prices are stated in United States dollars (USD).

Applicable taxes, discounts, and the final order total are displayed at checkout before you submit your purchase.

We offer free standard shipping on all U.S. orders with no minimum purchase requirement, as described in our Shipping Policy.

Available payment methods are shown at checkout and may vary according to your location, device, currency, or payment provider eligibility.

By submitting an order, you confirm that you are authorized to use the selected payment method and authorize collection of the agreed order total. Payment authorization and final charging may occur at different times depending on the payment method.

Your bank or payment provider may impose currency conversion or foreign transaction fees. Those fees are determined by the provider.

If an installment payment option is offered, eligibility, repayment schedules, interest, and other financing terms are governed by the provider’s disclosures and agreement.

Promotions may have additional conditions, such as eligibility requirements or expiration dates. Those conditions will be disclosed with the promotion. Price changes do not retroactively increase the price of an accepted order.

5. Shipping and Delivery

We currently ship within the United States.

Our standard delivery estimate is:

• Order processing: 1–3 business days.
• Shipping transit: 6–9 business days after dispatch.
• Total estimated delivery: 7–12 business days, including processing and transit.

Business days, the order cutoff, and the applicable time zone are explained in our Shipping Policy.

Delivery dates are estimates. If a significant delay occurs, we will provide available information and any applicable cancellation or refund options.

If your order is lost, damaged, or does not arrive as expected, please contact us so we can investigate and arrange an appropriate resolution. Dispatching a package does not eliminate our obligations under these policies or applicable law.

6. Returns, Refunds, and Exchanges

We accept eligible returns of defective and non-defective products within the 30-day return window described in our Return & Refund Policy.

We also accept eligible exchanges, subject to availability.

That policy explains:

• Return deadlines and item-condition requirements.
• How to request and mail a return.
• Responsibility for return shipping costs.
• Refund processing and payment-provider posting times.
• Assistance with defective, damaged, or incorrect items.

We do not charge a restocking fee.

Nothing in these Terms overrides the return and refund commitments stated in that policy or limits remedies available under applicable law.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact hello@xoravessa.com as soon as possible.

We will check whether your request can be accommodated. A change or cancellation is not confirmed until we notify you.

Once an order has been dispatched, changes may no longer be possible. Eligible items may still be returned under our Return & Refund Policy.

8. Errors and Corrections

We may correct typographical errors, inaccurate information, or omissions in product descriptions, pricing, availability, or other website content.

If a material error affects an order you have submitted, we will explain the issue and, where appropriate, give you the choice to proceed on corrected terms or cancel for a refund.

We will not charge an additional amount without your authorization. Any cancellation or correction remains subject to applicable law.

9. Relationship with Shopify

Shopify provides the platform used to operate our store. Purchases from Xoravessa are transactions between you and Xoravessa.

Xoravessa is responsible for its product listings, order fulfillment, customer service, and obligations to customers.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from products sold or transactions conducted by Xoravessa. This provision does not exclude responsibility that cannot legally be excluded or affect any separate agreement you have with Shopify.

Information about Shopify’s handling of personal information appears in our Privacy Policy and the Shopify Consumer Privacy Policy.

10. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and retained, and describes available privacy rights and choices.

Using the Services does not replace any separate consent required by law for marketing, cookies, or other data processing.

For privacy questions or requests, contact hello@xoravessa.com.

11. Intellectual Property

Website content, including text, graphics, photographs, logos, and other materials, is owned by Xoravessa or the respective rights holders, or used under authorization.

You may use the Services for personal shopping and retain copies of your order records and these Terms.

Except as permitted by law or authorized by the rights holder, you may not reproduce, distribute, modify, or commercially exploit protected content.

Purchasing a product does not transfer intellectual property rights in the product or its design.

Shopify’s names and trademarks belong to Shopify. Other third-party names and trademarks belong to their respective owners.

12. Reviews and Other Submissions

If you submit a review or other content for publication, you retain ownership of that content. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display it in connection with operating and promoting the Services.

We will not edit a review in a way that materially misrepresents your opinion. Private customer-support communications are not treated as public reviews under this clause.

You are responsible for ensuring that your submissions:

• Reflect your genuine experience where presented as a review.
• Do not infringe another person’s intellectual property or privacy rights.
• Do not contain unlawful threats, fraudulent claims, or malicious code.
• Disclose any relevant incentive or material relationship where required.

We may remove content that violates these requirements. We do not prohibit honest negative reviews or penalize customers for expressing lawful opinions.

13. Third-Party Tools and Links

The Services may include links to external websites or optional tools operated by third parties.

Those services may have their own terms and privacy policies. Please review them before using the service or providing information.

A link does not by itself imply endorsement. We do not control independent third-party websites, but using a third-party provider does not remove our responsibilities for purchases made from Xoravessa.

14. Prohibited Uses

You may not use the Services to:

• Violate applicable law or another person’s rights.
• Commit fraud or use unauthorized payment information.
• Impersonate another person or misrepresent your identity.
• Upload malware or interfere with website operation.
• Access accounts, systems, or personal information without authorization.
• Send spam, phishing messages, or unlawful threats.
• Circumvent security controls or access restrictions.
• Copy or commercially exploit protected content without permission.
• Submit fabricated reviews or manipulate feedback.

These restrictions do not prohibit lawful complaints, honest reviews, accessibility tools, or the exercise of consumer rights.

15. Automated Access

Automated tools and software agents must comply with applicable law and any access restrictions communicated by the Services.

They must not conceal their identity to bypass access controls, evade security measures, impersonate customers, or place unauthorized orders.

We may restrict automated activity that threatens security, disrupts the Services, or violates these Terms.

16. Service Availability and Warranties

We aim to maintain a reliable website but cannot guarantee uninterrupted or error-free access. Maintenance, technical failures, and other events may temporarily affect availability.

To the extent permitted by law, website functionality is provided on an “as available” basis.

This does not disclaim express product descriptions, commitments made in our published policies, applicable product warranties, or consumer protections that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the Services, such as lost business profits.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury where liability cannot be limited, or any other liability that cannot lawfully be excluded or restricted.

These limitations do not remove our obligations to fulfill accepted orders, provide required refunds, or address defective, incorrect, or undelivered products under applicable law.

18. Responsibility for Unlawful Conduct

To the extent permitted by law, you are responsible for third-party claims and reasonable losses directly caused by your fraudulent or unlawful use of the Services or your infringement of another person’s rights.

This provision does not make you responsible for losses caused by our own misconduct or impose liability merely because you make a good-faith complaint, request a refund, or exercise a legal right.

19. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security threats, unlawful conduct, or a material violation of these Terms.

Where appropriate and legally required, we will provide notice.

Suspension or termination does not eliminate obligations concerning existing orders, refunds, privacy requests, or other rights that continue under applicable law.

Provisions intended by their nature to continue, including intellectual property protections and applicable liability provisions, survive termination.

20. Applicable Law and Disputes

These Terms and any dispute relating to the Services are subject to applicable law, including mandatory consumer protections.

Nothing in these Terms deprives you of rights provided by the mandatory laws that apply to you or prevents you from bringing a claim before a court with jurisdiction.

If you have a concern, please contact us so we can try to resolve it. Contacting us first is not a condition for exercising any legal right or contacting your payment provider.

21. Electronic Communications

We may communicate electronically about orders, payments, shipping, returns, account security, and changes affecting the Services.

Please keep your email address and other contact information current.

Marketing preferences are handled separately as explained in our Privacy Policy. Receiving transactional communications does not require you to subscribe to promotional messages.

22. General Provisions

These Terms and the policies expressly referenced in them govern your use of the Services.

For matters specifically addressed by our Shipping Policy, Return & Refund Policy, or Privacy Policy, the relevant policy governs that subject, subject to applicable law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

Any lawful transfer of our business or contractual obligations must preserve your existing consumer rights and outstanding order obligations.

23. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices, or legal requirements.

We will publish the revised version and update the date at the top of this page. Material changes will be communicated as required by law.

Changes will not retroactively remove rights or alter the agreed terms of an existing order without a lawful basis or your agreement where required.

24. Contact Information

For questions about these Terms or assistance with an order, contact:

Store name: Xoravessa
Website: www.xoravessa.com
Email: hello@xoravessa.com
Phone: +1 407-652-4614

Business address:
10021 Reevesbury Dr
Beverly Hills, CA 90210
United States

Customer support hours:
Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)
Saturday–Sunday: Closed