Refund policy

This Return & Refund Policy applies to purchases made through www.xoravessa.com and delivered within the United States.

We accept returns of both defective and non-defective products under the conditions below. We also accept exchanges, subject to availability.

Return policy URL: https://www.xoravessa.com/policies/refund-policy

1. 30-Day Return Window

You may return an eligible item within 30 calendar days after delivery. Please contact us and hand your return package to the carrier within this period. Keep your shipping receipt as proof of the mailing date.

If you contact us within the return window and a delay in our instructions prevents you from mailing the item on time, we will extend your mailing deadline so you are not disadvantaged by our delay.

2. Return Eligibility

For non-defective returns, including change-of-mind or size-related returns, items must be:

  • New, unworn, unused, and unwashed.
  • Unaltered and free from customer-caused damage.
  • Returned with their original tags attached.
  • Returned with their original packaging and included accessories.

Please provide your order number or another proof of purchase so we can identify your transaction.

When returning footwear, place the original shoe box inside a separate shipping box to protect it during transit.

These condition requirements do not prevent you from reporting an item that arrived defective, damaged, or incorrect. Please see Section 5 for assistance with these items.

3. How to Request a Return

Email hello@xoravessa.com with:

  • Your order number.
  • The email address used at checkout.
  • The item you wish to return.
  • Whether you would prefer a refund or an exchange.

A brief explanation helps us assist you, but you do not need to identify a defect to request an eligible change-of-mind return.

We will provide return instructions and confirm the return details. Please contact us before mailing your package so we can identify your return and help avoid processing delays.

Pack the item securely and include your order number inside the package. We recommend using a trackable shipping service and retaining your shipping receipt.

Returns are accepted by mail only. We do not offer in-person returns or drop-offs.

4. Return Shipping Costs

Change-of-mind and customer-selection returns

You are responsible for purchasing the return shipping label and paying the return shipping cost when returning an item because you changed your mind, selected the wrong size or color, or no longer want it.

The cost depends on the carrier and shipping service you choose.

Defective, damaged, or incorrect items

Xoravessa covers the necessary return shipping cost if an item arrives defective, damaged, or different from what you ordered.

Please contact us before purchasing a return label. We will provide a prepaid label or arrange another return shipping method at our expense.

Restocking fees

We do not charge a restocking fee.

5. Defective, Damaged, or Incorrect Items

Please inspect your order after delivery and contact hello@xoravessa.com if there is a problem.

To help us review the issue, please provide:

  • Your order number.
  • A description of the issue.
  • Photos of the item and packaging, where available.

We will review the issue and arrange a refund or an available replacement, as appropriate and in agreement with you. If a return is necessary, we will cover the return shipping cost.

Original packaging is helpful when investigating shipping damage. However, missing or damaged packaging does not by itself exclude an otherwise valid claim for an item that arrived defective, damaged, or incorrect.

6. Exchanges

We accept exchanges for eligible items within the same 30-day return window.

Please contact us with your order number and the size, color, or item you would like instead. Exchanges are subject to availability.

We will confirm availability and explain any price difference or shipping charges before you proceed. No additional charge will be made without your agreement.

For change-of-mind or size-related exchanges, you are responsible for the return shipping cost. If a replacement is needed because we supplied a defective, damaged, or incorrect item, we cover the necessary return and replacement shipping.

If your requested replacement is unavailable, you may choose a refund for your eligible return.

7. Refund Processing

Within 3 calendar days after receiving your returned item, we will complete the inspection and issue your refund if the return meets this policy. We will notify you by email when the refund is issued.

If your return does not meet the stated requirements, we will explain the reason and discuss the available next steps within the same review period.

Refunds are issued to the original payment method for the amount paid for the returned item, including applicable refundable taxes. Any discounts applied to the item are reflected in the refund amount.

The 3-calendar-day period is our time to inspect the return and issue an eligible refund. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If you have received our refund confirmation but cannot locate the credit, please contact your payment provider or email us for assistance.

8. Original Shipping Charges

For change-of-mind or customer-selection returns, original shipping charges paid at checkout are non-refundable.

If the return is due to a defective, damaged, or incorrectly supplied item, we will also refund the original shipping charge attributable to that item. If the entire order is returned for one of these reasons, we will refund the full original shipping charge.

9. Return Address

Please contact us for return instructions before mailing your package to:

Xoravessa — Returns
10021 Reevesbury Dr
Beverly Hills, CA 90210
United States

Include your order number inside the package so we can match your return to your purchase.

10. Contact Information

Store name: Xoravessa
Website: www.xoravessa.com
Return policy: www.xoravessa.com/policies/refund-policy
Email: hello@xoravessa.com
Phone: +1 407-652-4614

Customer support hours:
Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)
Saturday–Sunday: Closed

Customer support hours do not extend the refund processing deadline stated in this policy.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.