Payment Terms

These Payment Terms explain the payment options, billing information, and payment-related procedures for purchases made at www.xoravessa.com. Please review these terms before placing your order.

1. Accepted Payment Methods

Our checkout supports the following card networks:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

The following payment and express checkout options are also supported:

  • Shop Pay
  • PayPal
  • Google Pay
  • Venmo

Available payment methods may vary depending on your location, device, browser, currency, and payment provider eligibility. The options displayed at checkout are the payment methods available for your order.

If Shop Pay Installments is offered at checkout, eligible customers may apply to pay in installments. Eligibility, payment schedules, interest, and any other applicable terms are determined by the installment provider and disclosed before you confirm that payment option. Not all customers or orders qualify.

2. Prices, Currency & Order Total

Unless another currency is explicitly displayed, prices on our website are shown in United States dollars (USD). Please check the currency and final total at checkout before submitting your order.

Your order total includes, where applicable:

  • The price of the items purchased
  • Shipping charges
  • Applicable taxes
  • Any eligible discounts applied to the order

If your payment account uses a different currency from the checkout currency, your bank or payment provider may apply currency conversion charges or foreign transaction fees. These charges are set by your bank or payment provider and are outside Xoravessa's control.

3. Payment Authorization & Processing

When you submit an order, your payment provider may authorize the transaction and place a temporary hold on your account. An authorization hold is not the same as a completed charge. The timing of the final charge depends on the payment method and the payment processing arrangement used for your order.

A valid payment authorization or successful payment, as applicable to the selected method, is required for us to proceed with your order. If payment cannot be completed, your order may be delayed or canceled.

If an order is canceled before an authorized payment is captured, the authorization can be voided rather than refunded. Your bank or payment provider determines when the pending hold disappears from your account.

4. Accurate Billing Information

Please provide accurate contact and billing information. Your billing details should match the information held by your bank or payment provider. Only use a payment method that you are authorized to use.

We may contact you if additional information is needed to verify an order. Orders may be delayed or canceled if payment authorization fails, essential information cannot be verified, or a transaction raises security concerns. If we cancel an order after payment has been collected, we will arrange a refund.

5. Payment Security

Payments are processed through the payment services available in our checkout. Please enter sensitive payment information only through the secure checkout or your payment provider's authorized payment interface.

Do not send your full card number, card security code, account password, or one-time authentication code by email. We do not ask you to provide these details by email to resolve an order inquiry.

For information about how personal information is handled, please review our Privacy Policy.

6. Failed or Declined Payments

If your payment is unsuccessful, please check that:

  • Your payment details have been entered correctly.
  • Your billing address matches your provider's records.
  • You have sufficient funds or available credit.
  • Any verification requested by your bank or payment provider has been completed.

If the issue continues, contact your bank or payment provider, or try another payment method offered at checkout. If you see a pending transaction but have not received an order confirmation, contact us so we can help check your order status before you submit another purchase.

7. Order Confirmation

When your order is placed, an order confirmation is sent to the email address provided at checkout. This confirmation acknowledges receipt of your order and does not confirm that it has shipped.

Please review your order details and contact us promptly if anything is incorrect. If you cannot find your confirmation email, check your spam or junk folder before contacting us.

8. Cancellations & Refunds

For cancellation requests, return eligibility, and refund conditions, please review our Return and Refund Policy. Contacting us with a cancellation request does not by itself confirm that an order has been canceled.

Approved refunds are issued to the original payment method. The time it takes for a refund to appear in your account depends on your bank or payment provider. A refund of a completed charge and the release of a pending authorization are different processes.

For purchases made using an installment option, the payment provider manages any adjustments to your payment schedule after a refund is processed. Please check your provider account for the updated status.

9. Billing Questions & Unauthorized Transactions

If you believe a charge is incorrect or duplicated, please contact us with your order number, the email address used at checkout, and a brief description of the issue.

If you suspect unauthorized use of your payment method, contact your bank or payment provider promptly. You may also contact us to help investigate any related order. Nothing in these terms limits your rights to dispute a transaction or exercise applicable consumer rights.

10. Contact Information & Support Hours

For questions about payments, billing, or an order, please contact Xoravessa:

Business address:
10021 Reevesbury Dr
Beverly Hills, CA 90210
United States

Customer support hours:
Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)
Saturday–Sunday: Closed

Pacific Time follows Pacific Standard Time (PST, UTC−8) or Pacific Daylight Time (PDT, UTC−7), depending on the season. Inquiries received outside our support hours are reviewed during our next business hours.