Shipping policy

Thank you for shopping with Xoravessa. This Shipping Policy explains shipping charges, order processing, estimated delivery times, and delivery support for purchases made through www.xoravessa.com.

1. Shipping Destinations & Costs

We currently ship within the United States.

We offer free standard shipping on all U.S. orders, with no minimum purchase requirement. The standard shipping charge at checkout is $0.00 USD.

2. Processing & Delivery Times

Our estimated standard delivery schedule is:

Business days are Monday through Friday, excluding U.S. public holidays. Saturdays and Sundays are not counted in these estimates.

The total delivery estimate includes both processing and shipping transit. It is not an additional 7–12 business days after dispatch.

The applicable processing start date depends on the order cutoff described below. Orders placed after the cutoff, on weekends, or on holidays begin their processing schedule on the next business day.

3. Order Cutoff & Time Zone

Daily order cutoff: 12:00 AM (midnight), Pacific Time (PT).

Midnight is the beginning of the day, not noon. Orders placed after this cutoff are assigned to the next business day's processing schedule.

All cutoff times use the America/Los_Angeles time zone, which observes Pacific Standard Time (PST, UTC−8) or Pacific Daylight Time (PDT, UTC−7), depending on the season.

The order cutoff determines the processing schedule. It does not mean that an order will ship immediately or on the same day.

4. Shipping Confirmation & Tracking

After your order is dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking details will be included when available.

Tracking updates may not appear immediately after dispatch. The carrier must receive and scan the package before movement is reflected in its tracking system.

If you have not received a shipping confirmation after the stated processing period, or your tracking appears stalled, please contact us with your order number.

5. Delivery Delays

Delivery times are estimates rather than guaranteed arrival dates. Severe weather, carrier disruptions, public holidays, and other unexpected events may affect delivery.

If we become aware of a significant delay affecting your order, we will contact you with the available information and explain your options. If we cannot ship within the promised timeframe, we will provide a revised estimate and any applicable cancellation and refund options.

If your order has not arrived within the estimated delivery period, please contact hello@xoravessa.com so we can investigate.

6. Shipping Address & Order Changes

Please check your delivery details before submitting your order, including your street address, apartment or suite number, city, state, and ZIP code.

If you notice an error or need to request a change or cancellation, contact us as soon as possible with your order number.

We will check whether the request can still be accommodated. Changes and cancellations are not confirmed until we notify you, and we may be unable to change an order that has already been dispatched.

If cancellation is no longer possible, please refer to our Return & Refund Policy.

7. Lost or Missing Packages

If your package appears lost or is marked as delivered but cannot be located, contact us with your order number and tracking details.

Please also check:

• The delivery address in your order confirmation.
• Your mailbox and other usual delivery locations.
• Whether a household member, building receptionist, or property manager accepted the package.

We will help investigate with the carrier and discuss an appropriate resolution based on the findings, including replacement or refund where applicable. A delivery scan alone does not prevent you from reporting a missing package.

8. Failed Delivery & Returned-to-Sender Packages

If a package is returned to us because of an incomplete address, unsuccessful delivery, or refusal of delivery, we will contact you to discuss the next steps.

If reshipment requires an additional charge because of incorrect information supplied with the order, we will explain the amount and obtain your agreement before arranging reshipment. No additional payment will be taken without your authorization.

You may also request a refund, subject to our Return & Refund Policy. We do not deduct an original standard shipping fee from an order that shipped free.

If the delivery issue was caused by our error, we will cover the necessary corrective shipping costs.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us with:

• Your order number.
• A description of the issue.
• Photos of the item and packaging, where available.

We will review the issue and arrange an appropriate resolution under our Return & Refund Policy.

For these issues, Xoravessa covers any necessary return shipping and replacement shipping. Please contact us before purchasing a return label.

10. Contact Information

For shipping, tracking, or delivery assistance, please contact:

Store name: Xoravessa
Website: www.xoravessa.com
Email: hello@xoravessa.com
Phone: +1 407-652-4614

Business address:
10021 Reevesbury Dr
Beverly Hills, CA 90210
United States

Customer support hours:
Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)
Saturday–Sunday: Closed

Customer support hours are separate from the order cutoff time. Messages received outside support hours are reviewed during our next business hours.

Nothing in this policy limits your rights under applicable consumer protection law.